Shipping policy

Thank you for shopping with Jazbati Selah.
All our products are made-to-order, ensuring quality and attention to detail with every piece.

1. Order Processing

All orders are made on demand.

Orders are typically processed within 2–4 business days
Orders usually move into production within a few hours of being placed

Once an order enters production, it cannot be modified or cancelled.

During peak seasons (sales, holidays), processing times may extend slightly.

2. Shipping & Delivery Timelines

We ship across India using trusted courier partners.

Estimated Delivery Time

Metro Cities: 4–7 business days
Non-Metro Cities: 5–10 business days
Remote Areas: 7–12 business days (serviceability may vary)

Once shipped, you will receive:

Tracking link
Order details
Courier partner information

3. Shipping Charges

Shipping charges (if applicable) are calculated at checkout
We may offer free shipping on select orders or promotions

4. Order Tracking

Once your order has been shipped, we'll send the tracking details to your registered email address and mobile number. You can use the tracking link provided to follow your package's journey and stay updated on its delivery status.

For assistance, contact:
📧 support@jazbatiselah.com

5. Address Accuracy & Delivery Responsibility

Please ensure your shipping details are accurate before placing your order.

If a delivery fails due to:

Incorrect or incomplete address
Customer being unavailable/unreachable
Refusal to accept the order

The shipment may be marked as Return to Origin (RTO).

Important

Orders marked as RTO are not eligible for refunds
If you would like the order re-shipped, additional shipping charges will apply

6. Delivery Delays

While we aim to deliver within the estimated timelines, delays may occur due to:

Weather conditions
Courier partner delays
Festivals or public holidays
High order volumes

We appreciate your patience and will keep you informed in case of significant delays.

7. Lost or Undelivered Orders

If your order is lost in transit:

We will investigate with the courier partner
Once confirmed, a replacement or refund will be issued

8. Order Cancellations

Orders can only be cancelled within a short window after placing the order
Once an order has entered production, it cannot be cancelled

If you need to request a cancellation, please contact us immediately at:
📧 support@jazbatiselah.com

9. Important Notes

All products are made-to-order, which is why delivery timelines may vary slightly
Slight delays during peak periods are normal and expected
Please refer to our Return & Refund Policy for details on damaged or defective items